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Privacy Policy
Effective Date: January 1, 2025
This Privacy Policy has been created to help you understand how your "Personally Identifiable Information" (PII) is collected, used, and protected when you interact with Clean Gutter Protection ("Company," "we," "us," or "our"). PII, as defined in U.S. privacy law and information security, refers to information that can be used on its own or with other details to identify, contact, or locate a single individual, or to identify someone in context.
At Clean Gutter Protection, we value your privacy and are committed to protecting your personal information. Please carefully review this Privacy Policy to understand how we collect, use, protect, and otherwise manage your Personally Identifiable Information in accordance with our website and services.
1. Information We Collect
1.1 Personal Information
When submitting a form, requesting an estimate, scheduling services, or otherwise interacting with our site, you may be asked to provide your name, email address, phone number, home address, or other relevant details to enhance your experience and enable us to provide our services.
1.2 When Do We Collect Information?
We collect information from you when you:
- Request a free estimate or quote
- Fill out a contact form
- Submit an employment application
- Participate in our referral program
- Schedule a service appointment
- Call our customer service line
- Subscribe to our newsletter
- Browse our website
- Interact with us on social media
- Provide a review or testimonial
1.3 Non-Personal Information
We may also collect non-personal information about your interactions with our website, including your IP address, browser type, operating system, device information, referring URLs, pages viewed, time spent on pages, and other technical information that helps us improve our services.
2. Categories of Personal Information We Collect
The following table describes the categories of personal information we collect, examples of such information, our business purposes for collecting it, and whether it may be shared with third parties:
| Category | Examples | Business Purpose | Sold or Shared? |
|---|---|---|---|
| Identifiers | Name, email address, home address, IP address | Respond to inquiries; schedule services; provide estimates; process transactions | May be shared with service providers for advertising, analytics, or CRM purposes |
| Contact Information | Phone number, mobile number | Marketing communications; appointment reminders; customer care; follow-up calls | No |
| Commercial Information | Project details, home information (size, height, roof type), service history, form responses | Provide accurate estimates; understand customer needs; improve service offerings | May be shared with service providers for CRM or business analytics |
| Internet Activity | Referral source, pages viewed, session duration, click patterns | Improve website performance; analyze user behavior; retargeting; analytics | May be shared with analytics and advertising partners |
| Geolocation Data | IP-based location, ZIP code, service area | Provide localized results; verify service area coverage; prevent fraud | May be shared for advertising or analytics purposes |
| Inferences | Service category interest based on browsing behavior, estimated project scope | Ad targeting and personalization; improve customer experience | May be shared for advertising purposes |
| Employment Information | Work history, availability, desired position, references | Evaluate employment applications; contact applicants | No |
3. How We Use Your Information
We may use the information we collect from you when you request an estimate, fill out a form, browse the website, or use certain other site features in the following ways:
- To personalize your experience and deliver content and service offerings that interest you
- To respond to your inquiries, estimate requests, and customer service needs
- To schedule and perform gutter protection, cleaning, repair, and installation services
- To process your transactions and send related information
- To send periodic emails regarding your project, appointment reminders, or follow-up communications
- To send promotional materials, special offers, and marketing communications (with your consent)
- To improve our website, products, and services based on your feedback and interactions
- To administer contests, promotions, surveys, or other site features
- To follow up with you after correspondence (live chat, email, or phone inquiries)
- To detect and prevent fraud or other unauthorized activities
- To comply with legal obligations and enforce our terms
4. SMS and Phone Communications
4.1 Consent to Communications. By providing your phone number and submitting a form on our website, you expressly consent to receive telephone calls and SMS/text messages from Clean Gutter Protection at the phone number you provided, including calls made using an automatic telephone dialing system or pre-recorded voice messages, for the purposes of:
- Responding to your estimate request or inquiry
- Scheduling and confirming appointments
- Providing service updates and reminders
- Marketing and promotional communications
- Customer care and follow-up
4.2 Message Frequency and Rates. Message frequency will vary based on your interactions with us. Standard message and data rates may apply depending on your mobile carrier plan.
4.3 Opt-Out. You may opt out of receiving SMS messages at any time by replying STOP to any message. Reply HELP for assistance. Opting out of SMS messages will not affect other communications from us.
4.4 Not a Condition of Purchase. Consent to receive automated calls or texts is not a condition of purchasing our services. You may request an estimate or schedule services by calling us directly at (888) 507-4854.
4.5 Do-Not-Call Compliance. Even if your telephone number is on a state or federal Do-Not-Call list, by providing your number and submitting a form, you consent to receive calls and messages from Clean Gutter Protection as described above.
5. Cookies and Tracking Technologies
5.1 What Are Cookies? Cookies are small text files stored on your device when you visit a website. They help us recognize you, remember your preferences, and understand how you interact with our site.
5.2 How We Use Cookies. We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Understand how you navigate our website
- Analyze website traffic and performance
- Deliver targeted advertisements
- Measure the effectiveness of our marketing campaigns
5.3 Third-Party Cookies. We may use third-party services such as Google Analytics, Google Tag Manager, Facebook Pixel, and other advertising and analytics platforms that place cookies on your device. These third parties have their own privacy policies governing their use of cookies.
5.4 Managing Cookies. Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website.
6. Disclosure of Information
6.1 Service Providers. We may share your personal information with third-party service providers who assist us in operating our business, including:
- Customer relationship management (CRM) platforms
- Email and SMS marketing services
- Payment processors
- Analytics and advertising platforms
- Website hosting providers
- Scheduling and dispatch software
These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures.
6.2 Legal Requirements. We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government agency request).
6.3 Protection of Rights. We may disclose information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our Terms of Service, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.
6.4 Business Transfers. If Clean Gutter Protection is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
6.5 With Your Consent. We may share your information with third parties when you have given us your consent to do so.
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS
- Secure storage of personal information
- Access controls limiting who can view personal data
- Regular security assessments and updates
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations. When we no longer need your personal information, we will securely delete or anonymize it.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
9.1 California Residents (CCPA/CPRA). If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose about you
- Request deletion of your personal information
- Opt out of the sale or sharing of your personal information
- Non-discrimination for exercising your privacy rights
- Correct inaccurate personal information
- Limit the use of sensitive personal information
9.2 Other State Privacy Laws. Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws may have similar rights. Please contact us to exercise your rights.
9.3 Exercising Your Rights. To exercise any of these rights, please call us at (888) 507-4854 or visit our Contact Us page. We will respond to verifiable requests within the timeframes required by applicable law.
9.4 Do Not Sell or Share My Personal Information. Clean Gutter Protection may share certain information with advertising and analytics partners as described in this policy. To opt out of such sharing, please contact us using the information above.
10. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms, review sites, and partner websites. We have no control over the content, privacy policies, or practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information. Clean Gutter Protection is not responsible for the privacy practices of third-party websites.
11. Children's Privacy
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.
12. Updates to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Clean Gutter Protection
Phone: (888) 507-4854
Or visit our Contact Us page.
Acknowledgment: By using our website, submitting forms, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.